• The Warranty does not cover theft or loss of your watch or associated paperwork, normal wear-and-tear, damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/or our instructions.) In particular, wear of the watch strap or bracelet, glass, clasp and cosmetic damage are not covered by our warranty.
  
  
• Water ingress and any associated damage is not covered by our Warranty (unless specifically stated that the watch is guaranteed to be waterproof).
  
  
• If your watch is returned to us due to a valid claim against our Warranty whilst it is still protected by the manufacturer warranty, we reserve the right to proceed with the works through the manufacturer warranty in the first instance.
  
  
• Your Warranty will be invalidated in the event that a third party carries out any tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection, servicing of your watch, etc.) without our prior knowledge and consent.
  
  
• Any modification of your watch by the addition or substitution of components by aftermarket products that have not been provided by the manufacturer will invalidate the Warranty.
  
  
• In the event of a claim against your Warranty, we will refund, repair or replace your watch at our sole discretion.
  
  
• We have the final decision on all claims against our Warranty. If any dispute arises in connection with the Warranty, we reserve the right to instruct an independent third party watchmaker nominated by us to determine the issues in dispute, though are under no obligation to do so. The conclusion in the report to be provided by the third party will be binding as between the parties. Please note that the recommendations of the manufacturer are expressly excluded for the purposes of our Warranty, where such recommendations conflict with our advice.

When returning a watch for claim against your Warranty, you must securely deliver the watch to our office address and with adequate insurance coverage. This shall be your responsibility and at your cost unless stated otherwise. We can advise on the best methods for returning your watch.

If you are based outside of the United Kingdom, particularly from outside the European Union, please be aware that you may be liable to pay import duty or other taxes, fees and charges applied by customs or other authorities of your country for work done under Warranty, particularly if you do not correctly complete the relevant declarations. We reserve the right to recoup any charges (from you) which are levied by UK customs as your watch enters the UK. Again, please ask before sending if you require advice on this matter.

Your Warranty is personal to you and is non-transferable. The Warranty is in addition to your statutory and common law rights.

If you wish to make a claim against your Warranty, please contact us on 01780 480079 or by emailing info@sandersonandson.com.